Privacy Policy

Last updated: April 12, 2026

Homelines LLC ("Homelines Cleaning," "we," "us," or "our") operates the website homelinescleaning.com and provides residential and commercial cleaning services in South Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

When you book a cleaning, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Home or service address (street, city, ZIP code)
Service preferences (type of cleaning, number of rooms, extras selected)
Preferred date and time
Special instructions or notes about your property

Payment Information

We accept payments through Stripe and PayPal. When you provide payment details, your credit/debit card information is processed and stored directly by Stripe or PayPal. We do not store your full card number on our servers. We may retain the last four digits of your card, card brand, and a tokenized reference for recurring charges and refunds.

Account Information

If you create an account via Google OAuth or email magic link, we store your email, name, and booking history. Your account allows you to view past and upcoming bookings, manage your profile, and track your savings program progress.

Promotional Program Data

If you participate in our $75 Savings Program, we collect your email address and generate a unique promo code linked to your account. We track how many times the promo code has been used to apply the correct discounts on your 1st, 3rd, and 5th bookings.

Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type and version
Pages visited and time spent
Referring website
Device type (desktop, mobile, tablet)
Interactions with our booking form (service selections, extras, date/time choices)

We use Google Analytics (Measurement ID: G-518Q8V6VDS) to collect this information. Google Analytics uses cookies to track website usage patterns.

2. How We Use Your Information

We use the information we collect to:

Process and manage your cleaning bookings
Send booking confirmation, review, and payment emails
Communicate with you about scheduling, pricing, and service details
Process payments and issue refunds when applicable
Apply promotional discounts and manage the $75 Savings Program
Maintain your customer account and booking history
Prevent fraudulent use of promotional codes
Improve our website, services, and customer experience
Respond to your inquiries and provide customer support
Send administrative notifications (booking status updates, payment confirmations)

3. Anti-Fraud Measures

To prevent abuse of our promotional programs, we may compare booking details such as email addresses, phone numbers, and normalized service addresses across multiple bookings. If a potential duplicate claim is detected, the promotional discount may be silently declined. We log suspected fraudulent attempts for internal review only.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information with the following third-party service providers who assist us in operating our business:

Supabase — database hosting, user authentication, and API services
Stripe — payment processing and card storage
PayPal — alternative payment processing
Resend — transactional email delivery (booking confirmations, payment notifications)
Google Analytics — website usage analytics
Google OAuth — account sign-in
Vercel — website hosting
GitHub — code hosting and deployment

We may also disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

Essential cookies — required for authentication and session management (Supabase auth tokens)
Analytics cookies — Google Analytics cookies to understand how visitors use our site
Preference cookies — to remember if you have seen our promotional popup (sessionStorage)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

HTTPS encryption on all pages
Row-Level Security (RLS) policies on our database
Secure payment processing through PCI-compliant providers (Stripe, PayPal)
Authentication via secure OAuth and magic link protocols

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Booking records are retained for business and tax purposes. You may request deletion of your account and personal data by contacting us at info@homelinescleaning.com.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of promotional communications
Request a copy of your data in a portable format

To exercise any of these rights, please email us at info@homelinescleaning.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Homelines LLC
Email: info@homelinescleaning.com
Website: homelinescleaning.com